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Ordering FAQ’s:

Do I need to be a Member to place an order?
No, it is not necessary to be a, “” member to place an order. Customers may check-out as a, “Guest”. Members do have the ability to retain and view their order history.

Can I make changes to my order, or cancel my order?
After an order is placed, it might be possible to cancel or make changes to an order. However, there is no guarantee that such requests will be successful. Please submit your request under the, “Shipping Support”, subject found on the, “Contact Us” section of the Site. Please provide all the required information on the form. Our Customer Care Team will address your request as soon as possible, during the normal business hours of 8:30am to 4:30pm EST, Monday through Friday.

How is my order tracked?
Orders are tracked through the Site and notifications are sent to you automatically when your order reaches milestones when the order is received, shipped and delivered.

When is my credit card charged?
Upon placing your order through the Site, your credit card will be charged. Your credit card data will not be retained by, once your transaction is complete.

How secure is your payment system?
At Lactalis Canada, we are committed to the security of our websites, online payments and the personal information of our customers. No credit card information is stored on our website.  Our site uses Paypal Pro, one of the most recognized, accepted and secure e-commerce payments platforms in North America to process payments online.

As usual, consumers should always practice safe on-line shopping habits. Best practices include: avoiding sensitive sites (requiring log-ins and passwords) over public wi-fi networks, only connect to secure sites, and protecting yourself from malware by using current and effective antivirus and security software.

Do you price match?
No, we do not price match. 

If a product I ordered is not available, will the item be substituted?
No, we cannot substitute items.

What is your freshness guarantee?
As a perishable product, the, “shelf-life” of fine cheese can vary significantly. We will not ship any product with less than 16-days of remaining shelf-life.

If there is an issue or concern about a product I ordered, what should I do?
First, please refer to our, “Returns and Refunds Policy” when reporting any issues or concerns with product that you have ordered. As per our policy, please contact Lactalis Canada by using the, “Product Support & General Feedback” subject found in the “Contact Us” section of the website. Please fill-out the information fields, and provide as much detail as possible. Your feedback or concerns will be addressed by our Customer Care team during normal business hours, from 8:30am to 4:30pm EST, Monday through Friday.  Any concerns must be reported within 72-hours of order delivery confirmation.

Second, and for concerns related to product quality and safety, please do not discard the products(s) in question. In some cases, it may be necessary to collect the product(s) in question to facilitate further investigation. Our team will advise you if this is necessary.