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Cheeseworld.ca Returns and Refund Policy:

Due to the nature of our products, Lactalis Canada will not accept any returns or exchanges on products ordered through the Site. For food safety reasons, please do not attempt to return any products for the purpose of obtaining a credit or refund.

If your order is not accurately reflected by what was delivered, such as missing or incorrect product(s), or product quality issues, Lactalis Canada, at its sole discretion, may issue a credit or refund to you. Please submit your concern(s) through the “Contact Us” section of the Site, selecting the, “Shipping Support” subject . Provide as much detail as possible about the issue or concern. Our Customer Care team will address your claim as soon as possible, during the normal business hours of 8:30am to 4:30pm EST, Monday through Friday. Any concerns or claims must be submitted no later than 72-hours after the order’s delivery has been confirmed.  

Additionally, and for concerns related to product quality and safety, please do not discard the products(s) in question. In some cases, it may be necessary to collect the product(s) in question to facilitate further investigation. Our team will advise you if this is necessary.  Please contact Lactalis Canada by using the, “Product Support & General Feedback” subject found in the “Contact Us” section of the website. Please fill-out the information fields, and provide as much detail as possible. Your feedback or concerns will be addressed by our Customer Care team during normal business hours, from 8:30am to 4:30pm EST, Monday through Friday.

Please submit your claim using the “Contact Us” section of the Site. Provide as much detail as possible about the issue or concern. Our Customer Care team will address your claim as soon as possible, during the normal business hours of 8:30am to 4:30pm EST, Monday through Friday.

Any credit or refund will be issued up to the purchase price of the product(s) delivered or sold in-error. Any credit or refund must be applied to the same credit card used to make the original purchase on the Site.